Area of Interest :-

My keen interest is to make my career in media and communication. My aim is to obtain challenging and rewarding in dynamic corporate and media environment, seeking a position where my skills, creativity, experience and varied abilities will be used effectively.

Total Work Experience: 3 Years.

Professional Experience :-

Ø 2 years experience of working as a inbound customer care executive in AIRTEL dealer help desk Rajasthan circle.

Ø Got news casting training in BTV Jaipur.

Ø Some free lancing feature work for Rajasthan Patrika, IBN7, and instablog.com.

Present job :-

Working in Rainbow (Shyam-Sistema) as a senior customer care executive in customer delight services.

Company profile :-

Rajasthan?s biggest private telephone brand ?RAINBOW? providing its CDMA and Wireline services in landline and mobiles. Providing internet service as well. Now Rainbow has a joint venture with Russion corporate giant sistema and soon will cover 25 states of India.

Present job responsibilities:-

Taking 240 calls per day for resolve customer?s quries.

Making the data of retention and happy customers.

Keeping 100% service level with good audit report.

Maintaining the audit score of above 90% for best customer

Handling Critical Cases and Irate Customers that require special care

Professional Education :-

Have done master?s degree in Journalism and mass communication (MAJM) from Sikkim Manipal University under Poddar Institute Of Information & Technology (PIIT) Jaipur.

Computer Knowedge :-

Six months basic course of computer and compuer fundamentals in MAJM. Good command on Internet and MS. Office.

Education :-

Class	Subjects	Board/University	Result
12^th	Geo,Eco, Sanskrit.	Rajasthan Board	1^st division
BA	Geo,Eco, Eng,lit.	Rajasthan University	2nd division
MAJM	Print media, Electronic media, Advertising, Public relations .	Sikkim Manipal University	1^st division

Achievements :-

1. Best speaker award from Rajasthan University with fedrik Ebert Stiftang Germany on topic Media and Politics.

2. Runner up essay writing certificate from Amity University on topic India can be strong till 2030.

3. Best MAJM student award 2004- 2005 from Poddar Institute Jaipur.

4. Got participation certificate in Voice of Rajasthan sponsored by Airtel, Btv and Zee Tv.

5. Given the guest listener related program Sunday ki awaz with RJ at studio

of 94.3 MY FM Jaipur.

6. Got white belt certification award from Airtel in customer service delivery.

7. Got best budding award of month Jan. 2008.

8. Got best MIS and best audit score award of month May 2008.

Strong points :-

Hardworking,Sincerity,dedication,eager to learn new things and sharp mind.. Good media and corporate sense. Great command on the prepaid and postpaid softwares dealing right now. I can cover all kind of beats in media reporting. I can do news editing, making press releases,copy writing,and can do media research on varios topics. Pleasent screen presence in news anchoring.

Personal profile :-

Name - - Gauri Shankar Sharma

Father?s name - Shri Padam Kant Shama

Birth date - 12 July 1984

Hobbies - Music, sports, traveling, surfing net, facing camera and make

new friends.

Address - Mateshwari Jyotish Karyalaya.

P.no. 7A, Bajrang colony, Near Karni palace,

Vaishali Nagar, Jaipur ( Raj ) 302012

Mob - 9929377540 / 9799083927

Website - www.thoughtsofgauri.synthasite.com

CV at a glance